These Terms & Conditions govern your use of Sussex Mobile Pet Microchipping services.
1. Booking & Appointments
All appointments are scheduled by mutual agreement. Please be available at the agreed time and location.
2. Fees & Payment
Fees are quoted at the time of booking and are payable on the day of the appointment unless otherwise agreed.
3. Cancellations
Please give at least 24 hours notice of cancellation where possible.
4. Microchip Registration
Microchips are registered to the database provided at the time of service. It is the owner's responsibility to keep contact details up to date.
5. Liability
Reasonable care is taken at all times. Sussex Mobile Pet Microchipping is fully insured.
6. Safe Environment for Microchipping
The owner must provide a safe, calm environment for the appointment and ensure the animal is appropriately secured and restrained at all times. Sussex Mobile Pet Microchipping reserves the right to refuse or postpone service if the animal or environment is considered unsafe for the pet, the owner, or the practitioner.
7. Accuracy of Information
It is the owner's responsibility to ensure that all pet and owner details supplied at the time of microchipping are complete and accurate. Sussex Mobile Pet Microchipping is not responsible or liable for incorrect entries on the microchip database that result from information supplied incorrectly by the owner. Any subsequent corrections or updates are the owner's responsibility.
8. Animal Welfare & Liability
Reasonable care is taken with every animal. Sussex Mobile Pet Microchipping is not liable for pre-existing medical conditions, adverse reactions to the microchipping procedure, or injury or distress arising from the animal's behaviour or underlying health. Owners should disclose any known health issues or behavioural concerns before the appointment.
9. No Guarantee of Recovery
Microchipping is an identification tool only. While it significantly improves the chances of a lost pet being reunited with their owner, Sussex Mobile Pet Microchipping does not guarantee that a microchipped pet will be found or returned.
10. Data Retention & Corrections
Records relating to your appointment and your pet's microchip are retained for as long as reasonably necessary to provide the service and to meet legal and regulatory obligations. You may request a correction or deletion of your personal data at any time by contacting Sussex Mobile Pet Microchipping. Microchip database records are held by the database provider and may need to be updated directly with them.
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